Customer Experience

Business visitors touch many other businesses and places during their stay. The journey to the destination, the taxi ride to the hotel, the meal the night before, the retail experience on the High Street all influence visitors’ views of Scotland. We need to ensure that all aspects of our customers’ journeys – from enquiry to returning home – show Scotland at its best. Of particular importance are:

  •   Food and Drink 
  •   Transport
  •   Accommodation
  •   Digital Connectivity


Business Tourism For Scotland